FAQs

How can I contact Dolce Vita?

You can contact us via email at support@savant-e.com., where our customer service team will be happy to help you with any needs!

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I modify or cancel my order?

Since we try to process orders as quickly as possible, any modifications/cancellations must be requested within 12 hours of the order. All requests received after this period will be rejected. Your order can be returned for a full refund after it has been received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow additional order processing time during holidays and sale seasons. We process orders from Monday to Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 1 and 2 weeks to arrive.

What if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are entitled to a full refund.

Will I be charged for customs duties and fees?

The prices displayed on our site are tax-exempt in US dollars, which means you may be responsible for paying duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, according to rates set by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For further details on the fees, contact your local customs office.

How can I return an item?

Please contact us at support@savant-e.com.

What if the items received are defective/wrong/damaged?

Contact us if you have received incorrect, missing, and/or defective merchandise. Include the order number, photographs of the item(s), and all related references at the time of receiving the package. We will do our best to resolve your case as soon as possible.